FAQ

Frequently asked questions

Swiss Made

Vos montres sont-elles fabriquées et assemblées en Suisse?

 Our watches are mainly manufactured at our factory, in POrrentruy, in the Swiss Jura. Assembly is also carried out on site. All our watches are guaranteed Swiss Made.

What does Swiss Made on my watch mean?

The Swiss MAde indicates that the watch has a minimum swiss value of 60%. 

 

Warranty - After sales services

what is the length of the warranty of my watch

The standard warranty is two years. In some exceptional cases it might be longer. If in doubt, please refer to your warranty certificate received at the time of purchase.

My watch isn't working anymore. What shall I do?

Contact us (info@louichevrolet.ch) to inform us, and let us know the watch model. We will then tell you what to do.

what is the expected lifetim of the battery in my quartz watch?

The lifetime of the quartz watch battery is between 36 and 48 months.

My strap is deteriorated. Where can I get a new one?

Go to the  Shop  to order a new strap.

Can I change the watch strap myself?

OUr straps are designed to be changed easily. With your new strap you can go to any jewelry store and make it change.

Should I have my watch checked periodically?

we recommend having your watch checked every 24 months

I own a Vintage Collection model. Do you still provide the after sales service?

Of course. we provide after sales service to all Louis chevrolet watches. Please contact us if you have any problem.

Who pays the shipping fees in case f a return for repair?

In case you need to sent us your watch back for repair, you will have to pay the shipping fees. We will pay the fees to shi back your watch once repaired.

 

Purchase - Delivery

Is it possible to pay without using PayPay?

Orders on our  Shop are only payable online. However you can also order by email or phone. In this case we will send you our bank account details for the ayement.

Can you give me the address of the closest daler to try one of your watches?

Notre politique de distribution se passe actuellement de revendeur afin de réduire les coûts. Vous pouvez donc uniquement acheter nos montre sur le Shop, lors d'évènements où nous sommes présents ou en nous rendant visite à la manufacture. Cependant si vous désirez acheter sur notre Shop, vous avez un droit de retour de 14 jours (dès réception) si la montre ne vous convient pas.

Are you shipping worldwide and at what costs?

Our parners delivers worldwide. the shipping fees are paid by Louis Chevrolet Watch Company SA. In case of a return (in the return period, for mainenance, etc.), the shipping  fees are to be paid by the customer.

How long does it take between the order and the shipment?

we try to keep the time between the order and the shipment as short as possible. Average time would be 5 open days. During holiday periods (mid december to mid january & mid july to mid august) this time might be longer. We will then keep you informed via email.

Who pays the customs taxes and VAT for a shipment outside of Switzerland

The price of purchase for any shipment outside of Switzerland will be without taxes. The VAT will have to be paid by the customer in his living country. Custom taxes are also to be pais by the customer.


 

Miscellaneous

Can I wear my watch in the water?

It is not recommended to shower or bath with its watch, even if it is waterproof. Water temperature, soap components or chemical products may shorten the lifetime of some seals. In addition, leather straps age faster wit moisture.

How can I keep informaed about your news?

If you want to follow us, you can join our Facebook, Instagram & Youtube. You can as well register for our Newsletter.
 

                                                                                                             Another question? Contact us.